Return Policy
30-Day Return Window
You are entitled to return your purchase within 30 days from the delivery date. Eligibility for Return: To qualify for a return, items must be in the condition you received them: unused, unopened, and with original packaging intact.
Initiating a Return
Return Form: Please download the return form available on our website, complete it, and enclose it in your return package.
- Defective Products: For items that are defective, incorrectly shipped, or damaged during shipping, detail the issue on the return form.
- Change of Mind: If the product did not meet your expectations or was not as you anticipated, please note your reasons on the form.
Conditions for Returned Products
Returns are accepted only for items that are in their new and original state, including the original packaging.
No Restocking Fees
To simplify your return experience, we do not charge restocking fees. You will be refunded the full price of the product.
Return Shipping Costs
Return shipping costs must be covered by the customer, irrespective of the reason for the return.
Refund Process
Inspection: All returned items undergo inspection upon arrival.
Refund Issuance: Following a successful inspection, refunds are issued to the original payment method in USD.
Additional Information
- Exchanges: At this time, we do not offer direct exchanges.
- Method of Return: Returns must be sent via mail.
- Refund Timing: Refunds are typically processed within 10 business days after receipt of the return.
- Currency: Transactions and refunds are conducted in USD. Your bank or credit card issuer will convert the refund to your local currency.
- Return Label: The return label can be downloaded and printed from our website.
Compliance
This return policy adheres to U.S. consumer rights and regulations, ensuring your satisfaction and protection.
For any inquiries or assistance with the return process, our dedicated customer service team is at your disposal. Contact us at support@findbathrugs.com for support.
